Quartier de la Peste : Résolution partielle des problèmes de paiement
Comme le signale Glaxigrav dans ce récent message des forums officiels, un correctif a été déployé ces dernières heures afin de résoudre une partie des soucis liés à l'achat de la seconde aile de Naxxramas, le Quartier de la Peste. Si cela n'était pas possible jusqu’à ce matin, vous pouvez désormais acquérir celle-ci afin d'affronter les différents boss qui vous y attendent.
Cependant, d'autres soucis subsistent toujours tels que le déverrouillage non immédiat suivant l'achat, impactant toujours une partie des joueurs ou encore le remboursement des achats multiples de l'aile en question. Ces problèmes sont toujours en cours de résolution et nous vous tiendrons informés de l'avancée de celle-ci.
Hey all, wanted to provide what information I have for the evening. Our technicians are still working on various issues through the night, but I don't anticipate having any additional information in the near future so this will likely be the last update until tomorrow morning.
The Hotfix to address the purchases getting stuck is now effective on all regions and we have been monitoring them for a bit. The process appears to be moving transactions along more smoothly, however the issue with wings not being unlocked immediately following some purchases is still impacting players.
To clarify on this, Queued status is the state purchases go through once funds are requested from the financial institution (or game services in cases of gold)' and once finalized are considered completed. Purchases may be available during this time, but if your order changes to completed and the wing is still not available, your purchase is impacted by the still-ongoing issue. Once resolved, the wing will be applied to your account as it should be.
Note that not all purchases are impacted, but if your purchase mirrors the above description know that we are working hard to tackle these issues.
The Hotfix to address the purchases getting stuck is now effective on all regions and we have been monitoring them for a bit. The process appears to be moving transactions along more smoothly, however the issue with wings not being unlocked immediately following some purchases is still impacting players.
To clarify on this, Queued status is the state purchases go through once funds are requested from the financial institution (or game services in cases of gold)' and once finalized are considered completed. Purchases may be available during this time, but if your order changes to completed and the wing is still not available, your purchase is impacted by the still-ongoing issue. Once resolved, the wing will be applied to your account as it should be.
Note that not all purchases are impacted, but if your purchase mirrors the above description know that we are working hard to tackle these issues.
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